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Week In Review - Top 10 ActiveRain FAQ's - Volume II

Well, you asked for them, so here they are.  One of the great things about ActiveRain, as quoted by one of our members Tracy Saunders in the "AR Voices Video", is that AR is the place to go if you have questions.  Once again, here are the TOP FAQ's but this time for the week of March 2nd, 2009.  If you know of another member who may have some of these same questions or issues, please feel free to forward them this post.  I may not be able to provide this each week, but with time permitting, I will continue to do my best to put these out there. Thanks.

When I click on the "Contact Activerain" or send an email to support@activerain.com, I get back an email that tells me I sent spam.  Are you getting my emails and messages and why do I get that message?  I am a member!  Thank you.

  Yes. We are getting your email if you completed the request.  Activerain gets thousands of spam attempts everyday, you can't even imagine what our programmers go through to keep our network safe and secure from spam.  Spammers want us too.  The email response you received regarding your contact to us is a spam protection, deterrent and confirmation email.  Read it again carefully... the yellow part is important, the green part you might have missed.  Please continue to use the "Contact ActiveRain" link and support@activerain email address.

How do I change my credit card information?  My card is about to expire, and I'd like to update it or change it? 

  First, be sure you are logged into AR.  Second, click on the "My Home" link in the upper right corner.  Third, click on the "Billing Information" link located on your left sidebar.  The "Billing Information" link is located just under the "My Home" "My Profile" and "My Blog" links.  You'll see your account information there with a link to edit your account information.  It's in the center of the page.

Brad, how do I sponsor Localism communities or neighborhoods?  I went to Localism.com and can't figure out how to sponsor some of my areas or even see if they are available for me to sponsor?  Would you please please please help me? 

  The most common mistake people make is that they forget to login to Localism.  Just because you are logged into ActiveRain, you still have to login to Localism.com.  It is a separate site.  Once you login, (Quick TiP: it's the same user name and password as you have on AR)  now click on the "Sponsor A Community" at the top of the page.  Use the pull-downs to select a State and County, then claim your City or community  (if available), then lastly, check out.  Here's a post.  We have also fixed the site so our members can once again use American Express.

How or where do I find my ActiveRain member number, I know I have seen it somewhere?

  That's a great question, and I get this one very often.  Go to your "my home" page, then scroll toward the bottom of the left hand sidebar.  At the bottom, you'll see a link to "My Comments", just hover your mouse over the link (Don't Click On It) then look at the bottom of your browsers window and you'll see the YRL appear.  It will be at the bottom of the screen and look something like this: https://activerain.com/action/blogs/comments/22617.  Your member number is the last number in that url address, in this case 22617 is my member number.

Why won't my header load on my outside blog?  I keep getting a 500 error when trying to upload my new banner?

  This is another common issue but is easily corrected.  While in your outside ActiveBlog, click on the "Customize" link located in the top tool bar, use the browse button to find your banner then the upload button to submit it.  Notice the text along side the button that reads: (Your header image must be 960x134) This use to say "Looks best when...) but we changed it.  Your header/Banner image must be the right size or you may get this error.  Picnik.com is a great FREE on-line resource that allows you to resize and customize your images and photos.  Here's one I created for my outside blog.   The secret is 960x134 only.

Why is there no link to my name when I comment on other members posts?  I see others that have links back to them?

  This has to be the top question of the week.  If you are not logged into Activerain while leaving comments on other members posts, you will not only lose out on the 25 points you get for each comment (up to 10 a day) but you'll also lose out on the back-link to your profile on AR.  This is very common by both new and veteran members.  Always look in the upper right corner of your AR screens, if the top link in the corner reads "LogOut" then you're in good shape.  If it reads "Login", then I suggest you do that before commenting on posts.  We've all done it.  :-)
Understanding The ActiveRain Point System  http://activerain.com/blogsview/598850/The-ActiveRain-Starter-Kit

How do I change my AR password?

  OK...maybe this is the best question of the week, certainly the most asked.  To change your AR password, go to the "My Home" link and click on your profile (EDIT) link on the left sidebar.  At the top of your screen you'll see a link to [Change Password] but be sure you are logged into AR first, and that you are in the edit mode of your profile page.  Then just click on the "Save Profile" button to finish and save.

How do I delete my comment or one from someone else from my post?  The delete and edit buttons are gone.  Help!!

  To delete a comment of either yours, or someone else on your post, just hover your mouse over the comment by you or the other member, and in the lower portion of the comment window you'll see 3 options magically appear.  They are red links and say edit, delete, and report a concern.  After 24 hours, you no longer have the ability to edit your comments, but they can still be deleted or reported. 

If I post my listing or Virtual tour into an AR Group, is that the only place it will be visible?  How can I have it on my Blog and in the groups too without duplicating it for each group.  This could take me hours which I don't have.  Can you direct me to the answer on this great network?

  Fantastic question that many of us long-timers forget about and take for granted.  You should create your posts on YOUR Blog always, then simply add them to the groups they pertain to.  While in the edit mode of a new Blog post, you'll have the option to put a check mark in the boxes of those groups in which you've joined. (you have to join those groups before the check box option will appear) That's the beauty, you can have your Blog post on your blog, and then added in up to 5 different groups through-out the "rain." 

Be sure to read group descriptions, then be careful not to add non-relative content to those groups.  Some groups around AR have been known to hijack another members post.  lol~  I won't mention any names like Club Chaos...oops.. did I say that out loud?  :-O

How can I change my user name on ActiveRain?  Will that affect my Blog any?  Also, I want to change my status from Real Estate Sales person to Real Estate Agent and I can't find anywhere to do that?  Is there a post you can direct me to where I can find the answers?

  I saved the best question for last.  Only AR admin or staff can change your user name or category.  I will change yours from Salesperson to Real Estate Agent for you, but in regards to your user name, it won't hurt if you have only written 1 or 2 posts on your Blog.  However, if you have written 50, 100, or 300, then I would seriously reconsider.  Here's how your Blog is affected by your user-name.  My AR blog is http://activerain.com/blogs/activebrad and has 300+ posts attached to it.  If I change my user-name now, what would happen?  Eventually the crawlers and spiders will figure it all out and re-index it, but do I, or you really want to do that?  Here's a post you might find interesting...

I hope this has been helpful, it sure took me long enough to complete this. lol~  It will hopefully save some members time in trying to find these answers in the future.  Be a good neighbor, share this with others, "Pay It Forward" when ever you can, and as often as you can. That's really the ActiveRain Style & Way. :-)

Other Related Articles, Groups, and Blogs:
Help / FAQ Group     ActiveRain Guide      More Tutorials

Week In Review - Top 10 ActiveRain FAQ's - Volume I
Week In Review - Top 10 ActiveRain FAQ's - Volume II
Week In Review - Top 10 ActiveRain FAQ's - Volume III
    
Week In Review - Top 10 ActiveRain FAQ's - Volume IV



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72 commentsBrad Andersohn ~ Community Manager • March 09 2009 06:56AM

NEW MEMBERS - Start Here

Welcome Active Rain New Members & Invited Guests - If you are looking to Active Rain as a place to get rich quick, or just score points, you're in the wrong spot.  However, if you're looking to surround yourself with incredible knowledge, experienced professionals, worthy relationships, industry support, and marketing ideas to grow your business and better your Blogging skills, you've landed in the BEST spot on planet earth. 

For months now, I have been welcoming "New Members" by adding links in your comments, and a welcome message to your "Very First Post" here on Active Rain.  Now, I still welcome you, and just include a link to this post. :-)

As a new member to Active Rain, I'm inviting you to join me on a journey which will hopefully guide you through our Active Rain "Land and Community."
I have spent numerous hours creating posts for other friends, members, and invited guests to help them speed up the "learning & success" process here.   My advice, take your time, get yourself set-up properly, and then enjoy the many benefits and privileges of being an Active Rain Member.

Please understand that there are a ton of helpful posts by many members here on AR, and this is no substitute for all the great stuff you will find here.  The intent of this post is to guide you through the set-up process, take you on a guided tour of some helpful and "Value-Added" posts and sites, simplify your learning curve, and minimize the time it takes to get you up and running with your Blog on Active Rain.  Let's begin step by step....

BEFORE YOU BEGIN:

The first step is to make sure your Profile Page is setup properly.  Your profile page on Active Rain is your personal web page within the community.  This is the place members and visitors will go to find out more about you, your business, services, products offered, and your experience. #1 How To Set-up Your Active Rain Profile, #2 How To Complete Your Active Rain Profile - Part II and #3 Your Active Rain Profile - Your Masterpiece  (also see Active Rain New Members - Getting Started )

NOW START HERE:

You'll want to be sure that all your "settings" in Active Rain are set to your specifications, and getting you the maximum results for your time and efforts here. This post covers all the settings options available on your personal settings page. How To Use Your "My Settings" Page  &  Active Rain Settings & SEO Benefits

THE NEXT STEP:

This next post is a compilation, which will give you some great links, ideas, and resources to really kick-off your Blog, and possibly answer some of the many questions you may have at this point.  The Bloggers Start-Up Kit is FREE for you to use and refer to when needed.  You will find many of these links and this information posted there.  Blogger Startup Kit

ADDING ASSOCIATES and SUBSCRIBING: 

Adding associates and subscribing to their Blog is what keeps Active Rain alive and thriving.  It's another big part of the relationship building process here.  There are a couple things to know about when doing this.
So You've Added Me as an Associate
 

BEING THE FEATURED AGENT ON ACTIVE RAIN: 

You are now ready to go to the next level with your Active Rain Blogging experience!  Many new members want to know how to get to the coveted "Featured Member" status in their geographic areas.  There is an easy explanation of how to do this, and yes, it can be you.  You will get out of this community as much, and even more than you put into it.  Here's how.
Do You Want to be the "Featured Member" in your Area

OTHER QUESTIONS YOU MAY HAVE HERE ON ACTIVE RAIN:

How do I know if anyone is reading my Blog and why should I care? 
Who's Reading Your Blog - 3 Ways To Find Out

We all have to learn by our mistakes, but sometimes, can we learn by others?  7 Mistakes to Avoid on Active Rain

What makes a good post on my Blog?  Is there a formula? 
5 Principles to Creating an Effective Post

What do I need to know to keep from getting frustrated here? 
Warning ALL Active Rain Members - You Can't Go Back


MARKETING AND FARMING YOUR BLOG:

All of us started here just as you have, learning as we go, advancing by trial and error, and gathering data from others to try and be more successful in our attempt to grow business, build referrals, and establish relationships.  Here's a post that will help you market your Blog more effectively, instead of just waiting for someone to hopefully find it by a Google "Keyword" search, or through osmosis and luck.  Marketing and Farming Your Blog

TOOLS FOR YOU TO USE: 

Is there something I should know before I begin my Blog? 
Successful Blogging in the Real Estate Industry

Why would I want to use or include Video on my Blog or in my posts? 
Video and Your Blog - See Future Technology

What does Google have to offer me, my Blog, and my business for FREE? 
20 Google Tools for Your Business

Where do I find cool photos, graphic, clip-art, and stuff for my Blog? 
FREE Photos and Graphics and Clip-Art

What is a widget, and how do I add them to my Blog or sidebar? 
Widgets: How to Add Them to Your Blog

How do I keep up with the stuff I want to know more about? 
Staying "Alerted"

How do I use my Statistics Page on Active Rain and why? 
Using your Active Rain Statistics Page to Improve Your Blog

How can I create custom maps for my website or Blog? 
New Tools for Your BLOG - Customized Mapping

I'm a REALTOR®, can I add my Listings to Active Rain? If so, where and how?
Activerain MLS On-line

JOINING ACTIVE RAIN GROUPS:

There are over 3000 Groups here on Active Rain.  This area is entirely up to you as far as which ones to join.  I suggest you take an hour, look through them all, and determine which ones will benefit you most.  As you create posts on Active Rain, you'll want to add them to "Topic Related" groups, so choose wisely.  Please DO NOT add your posts to groups if they are not ON TOPIC for that group. 

Here's a couple groups I recommend if you're new here, and looking for some places to hang out and learn while starting your adventure here.  You can search ALL GROUPS, just click here.  You can also create your own GROUP by CLICKING HERE, but please do a thorough SEARCH first, chances are, that group may already exist!

Active Rain NewbiesBlogging Etiquette 101,   The Art Of Marketing You,    Practice Here!,  Blogging & SEO

SEARCHING ACTIVE RAIN:

You may want to search for others you know here, maybe some specific topics, keywords,  or even a particular Blog or post that may have the answers you're looking for.  There are a few ways to do this more efficiently and more affectively.  Finding What You Need - The Ultimate Search!

QUESTIONS YOU MAY STILL HAVE:

What is all the Fuss about Blogging, I have a website already. 
Should You Have A Blog or a Website

My Blog is great for the Cyber World, how does in benefit me in the Real World?   Your Blog in the REAL World

Which program is the best to build my database of clients? 
How Important is your Database? Think Inside the Box

Is there a tool that allows visitors to search just my Website or Blog? 
Do You Want Visitors Searching Your Blog

WHAT DOES "PAYING IT FORWARD" MEAN ON ACTIVE RAIN? 

Paying it forward is a term you will see used frequently here on AR.  It simply means to "Pay Forward" a kind deed or gesture to another member or person as you see fit.  It's like paying the toll bridge fee for the person in the car behind you.  They in turn pay for the person behind them, and so on, and so on.  It's a great way to give back to a community that gives so much to you.  It's OK to take from the "rain", but you must also be willing to give back, or "Pay it Forward" from time to time.  Paying It Forward, Active Rain Style

LASTLY, OTHER POSTS YOU MIGHT FIND USEFUL: 

FLOCK - The "New" Social Web Browser

Open Houses - The Controversy

REALTOR® - The Way It Should Be

Active Rain | A Referral Network & Business Goldmine

FINALLY - You are ready to be cut loose and set FREE to roam around the Active Rain Country, but before you go, I've started an AR Birthday Calendar,  so can you please click on the link below and enter your birthday?

ENTER YOUR BIRTHDAY HERE        

It's not that we need to know how old you are, it's that when your birthday comes, we want to do something special for you.  Members are important, and sharing that special day is just my way of having an excuse and good reason for "PARTY TIME" with you!!  :-)

Good luck to you in all your endeavors here, I hope that you'll get as much out of this place as the rest of us members have.  This truly is the one and only place that you'll find yourself coming back to, time and time again.  To find other informative posts here, just search the keywords, "Active Rain Community Support", or just CLICK HERE!

Don't be overwhelmed, give yourself 2 weeks to get through this post, and all the links and information here!  It took an entire year in the making! :-)

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263 commentsBrad Andersohn ~ Community Manager • February 26 2008 12:26PM